note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 55036
    [sr_id] => 201600727280
    [status] => Closed
    [service_code] => 2000164-2
    [description] => Roads Maintenance / Travelled Surface / Pothole on the Road
    [requested] => 2016-07-02 08:07:15
    [updated] => 2016-09-06 12:25:09
    [expected] => 2016-07-11 08:30:00
    [address] => WARD 7 BAY
    [created] => 2017-03-26 22:44:00
    [scanned] => 2017-03-26 22:44:00
    [close_detected] => 2016-09-06 12:25:09
)
1