note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 55731
    [sr_id] => 201600720147
    [status] => Closed
    [service_code] => 2000164-2
    [description] => Roads Maintenance / Travelled Surface / Pothole on the Road
    [requested] => 2016-06-28 18:27:03
    [updated] => 2016-07-06 10:25:49
    [expected] => 2016-07-05 08:30:00
    [address] => WARD 21 RIDEAU-GOULBOURN
    [created] => 2017-03-27 04:44:41
    [scanned] => 2017-03-27 04:44:41
    [close_detected] => 2016-07-06 10:25:49
)
1