note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 55718
    [sr_id] => 201600719817
    [status] => Closed
    [service_code] => 2000157-1
    [description] => Roads Maintenance / Property damaged by city vehicle
    [requested] => 2016-06-28 16:06:52
    [updated] => 2016-06-30 13:25:18
    [expected] => 2016-07-05 08:30:00
    [address] => WARD 22 GLOUCESTER-SOUTH NEPEAN
    [created] => 2017-03-27 04:44:31
    [scanned] => 2017-03-27 04:44:31
    [close_detected] => 2016-06-30 13:25:18
)
1