note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 55554
    [sr_id] => 201600717337
    [status] => Open
    [service_code] => 2000162-1
    [description] => Roads Maintenance / General Operations / Road Damaged
    [requested] => 2016-06-28 06:16:46
    [updated] => 2017-03-27 04:43:30
    [expected] => 2016-06-29 08:30:00
    [address] => WARD 18 ALTA VISTA
    [created] => 2017-03-27 04:43:30
    [scanned] => 2017-05-01 13:22:05
    [close_detected] => 
)
1