note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 55980
    [sr_id] => 201600716817
    [status] => Closed
    [service_code] => 2000162-1
    [description] => Roads Maintenance / General Operations / Dead animal on the road
    [requested] => 2016-06-27 17:22:16
    [updated] => 2016-07-05 16:25:18
    [expected] => 2016-06-28 08:30:00
    [address] => WARD 20 OSGOODE
    [created] => 2017-03-27 05:25:40
    [scanned] => 2017-03-27 05:25:40
    [close_detected] => 2016-07-05 16:25:18
)
1