note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 55891
    [sr_id] => 201600715506
    [status] => Closed
    [service_code] => 2000164-2
    [description] => Roads Maintenance / Travelled Surface / Pothole on the Road
    [requested] => 2016-06-27 13:27:17
    [updated] => 2016-07-22 09:25:35
    [expected] => 2016-07-04 13:27:17
    [address] => WARD 10 GLOUCESTER-SOUTHGATE
    [created] => 2017-03-27 05:25:10
    [scanned] => 2017-03-27 05:25:10
    [close_detected] => 2016-07-22 09:25:35
)
1