note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 55799
    [sr_id] => 201600714043
    [status] => Closed
    [service_code] => 2000164-1
    [description] => Roads Maintenance / Travelled Surface / Damaged curbs or medians
    [requested] => 2016-06-27 09:16:33
    [updated] => 2016-06-27 12:25:32
    [expected] => 2016-07-04 09:16:33
    [address] => WARD 4 KANATA NORTH
    [created] => 2017-03-27 05:24:41
    [scanned] => 2017-03-27 05:24:41
    [close_detected] => 2016-06-27 12:25:32
)
1