note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 56247
    [sr_id] => 201600709566
    [status] => Closed
    [service_code] => 2000081-1
    [description] => Roads Maintenance / Drain Covers on the Road / Sunken or Raised Drain
    [requested] => 2016-06-24 11:54:30
    [updated] => 2016-11-17 11:13:13
    [expected] => 2016-06-28 11:54:29
    [address] => WARD 23 KANATA SOUTH
    [created] => 2017-03-27 06:44:25
    [scanned] => 2017-03-27 06:44:25
    [close_detected] => 2016-11-17 11:13:13
)
1