note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 56423
    [sr_id] => 201600705605
    [status] => Closed
    [service_code] => 2000164-1
    [description] => Roads Maintenance / Travelled Surface / Dusty gravel road
    [requested] => 2016-06-23 09:36:30
    [updated] => 2016-06-27 15:26:05
    [expected] => 2016-06-30 09:36:30
    [address] => WARD 13 RIDEAU-ROCKCLIFFE
    [created] => 2017-03-27 07:24:46
    [scanned] => 2017-03-27 07:24:46
    [close_detected] => 2016-06-27 15:26:05
)
1