note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 60454
    [sr_id] => 201600649710
    [status] => Open
    [service_code] => 2000164-2
    [description] => Roads Maintenance / Travelled Surface / Pothole on the Road
    [requested] => 2016-06-01 18:34:08
    [updated] => 2017-03-28 04:25:27
    [expected] => 2016-06-08 08:30:00
    [address] => WARD 13 RIDEAU-ROCKCLIFFE
    [created] => 2017-03-28 04:25:27
    [scanned] => 2017-05-04 11:32:03
    [close_detected] => 
)
1