note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 63083
    [sr_id] => 201600608597
    [status] => Closed
    [service_code] => 2000157-1
    [description] => Roads Maintenance / Property damaged by city vehicle
    [requested] => 2016-05-18 09:03:13
    [updated] => 2016-05-19 12:25:35
    [expected] => 2016-05-25 08:30:00
    [address] => WARD 19 CUMBERLAND
    [created] => 2017-03-28 17:24:38
    [scanned] => 2017-03-28 17:24:38
    [close_detected] => 2016-05-19 12:25:35
)
1