note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 63663
    [sr_id] => 201600604552
    [status] => Closed
    [service_code] => 2000164-2
    [description] => Roads Maintenance / Travelled Surface / Pothole on the Road
    [requested] => 2016-05-16 16:10:43
    [updated] => 2016-05-20 11:25:54
    [expected] => 2016-05-23 16:10:43
    [address] => WARD 1 ORLÉANS
    [created] => 2017-03-28 18:25:38
    [scanned] => 2017-03-28 18:25:38
    [close_detected] => 2016-05-20 11:25:54
)
1