note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 63610
    [sr_id] => 201600603406
    [status] => Closed
    [service_code] => 2000165-1
    [description] => Roads Maintenance / Sidewalks, Pathways and Trails / General Sidewalk Maintenance / Sidewalk is lifted or sunken
    [requested] => 2016-05-16 13:00:37
    [updated] => 2016-05-24 14:25:46
    [expected] => 2016-05-23 08:30:00
    [address] => WARD 8 COLLEGE
    [created] => 2017-03-28 18:25:19
    [scanned] => 2017-03-28 18:25:19
    [close_detected] => 2016-05-24 14:25:46
)
1