note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 63484
    [sr_id] => 201600601471
    [status] => Open
    [service_code] => 2000089-1
    [description] => Social Community Service / Graffiti / Vandalism / Metro Newspaper Box
    [requested] => 2016-05-16 03:23:24
    [updated] => 2017-03-28 18:24:17
    [expected] => 2016-05-25 08:30:00
    [address] => WARD 12 RIDEAU-VANIER
    [created] => 2017-03-28 18:24:17
    [scanned] => 2017-05-06 12:59:02
    [close_detected] => 
)
1