note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 64302
    [sr_id] => 201600595871
    [status] => Closed
    [service_code] => 2000164-1
    [description] => Roads Maintenance / Travelled Surface / Road needs sweeping
    [requested] => 2016-05-12 18:33:02
    [updated] => 2016-05-16 15:25:52
    [expected] => 2016-05-19 08:30:00
    [address] => WARD 10 GLOUCESTER-SOUTHGATE
    [created] => 2017-03-28 20:25:43
    [scanned] => 2017-03-28 20:25:43
    [close_detected] => 2016-05-16 15:25:52
)
1