note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 64137
    [sr_id] => 201600593101
    [status] => Closed
    [service_code] => 2000157-1
    [description] => Roads Maintenance / Property damaged by city vehicle
    [requested] => 2016-05-12 00:27:46
    [updated] => 2016-05-13 13:25:29
    [expected] => 2016-05-19 08:30:00
    [address] => WARD 2 INNES
    [created] => 2017-03-28 20:24:08
    [scanned] => 2017-03-28 20:24:08
    [close_detected] => 2016-05-13 13:25:29
)
1