note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 65178
    [sr_id] => 201600580771
    [status] => Closed
    [service_code] => 2000164-1
    [description] => Roads Maintenance / Travelled Surface / Road needs sweeping
    [requested] => 2016-05-07 12:01:41
    [updated] => 2016-05-15 14:44:29
    [expected] => 2016-05-16 08:30:00
    [address] => WARD 19 CUMBERLAND
    [created] => 2017-03-28 22:44:30
    [scanned] => 2017-03-28 22:44:30
    [close_detected] => 2016-05-15 14:44:29
)
1