note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 67697
    [sr_id] => 201600544371
    [status] => Closed
    [service_code] => 2000157-1
    [description] => Roads Maintenance / Property damaged by city vehicle
    [requested] => 2016-04-25 09:34:29
    [updated] => 2016-04-27 14:25:59
    [expected] => 2016-05-02 09:34:28
    [address] => WARD 2 INNES
    [created] => 2017-03-29 08:43:45
    [scanned] => 2017-03-29 08:43:45
    [close_detected] => 2016-04-27 14:25:59
)
1