note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 68031
    [sr_id] => 201600543412
    [status] => Closed
    [service_code] => 2000164-1
    [description] => Roads Maintenance / Travelled Surface / Road needs sweeping
    [requested] => 2016-04-24 17:50:42
    [updated] => 2016-05-17 10:25:34
    [expected] => 2016-05-02 08:30:00
    [address] => WARD 16 RIVER
    [created] => 2017-03-29 09:25:33
    [scanned] => 2017-03-29 09:25:33
    [close_detected] => 2016-05-17 10:25:34
)
1