note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 67966
    [sr_id] => 201600542856
    [status] => Closed
    [service_code] => 2000164-2
    [description] => Roads Maintenance / Travelled Surface / Pothole on the Road
    [requested] => 2016-04-24 08:25:58
    [updated] => 2016-04-27 15:26:17
    [expected] => 2016-05-02 08:30:00
    [address] => WARD 4 KANATA NORTH
    [created] => 2017-03-29 09:24:39
    [scanned] => 2017-03-29 09:24:39
    [close_detected] => 2016-04-27 15:26:17
)
1