note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 71911
    [sr_id] => 201600490486
    [status] => Closed
    [service_code] => 2000164-1
    [description] => Roads Maintenance / Travelled Surface / Debris or litter on the road
    [requested] => 2016-04-03 09:11:24
    [updated] => 2016-04-04 13:15:30
    [expected] => 2016-04-11 08:30:00
    [address] => WARD 17 CAPITAL
    [created] => 2017-03-30 05:43:41
    [scanned] => 2017-03-30 05:43:41
    [close_detected] => 2016-04-04 13:15:30
)
1