note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 72149
    [sr_id] => 201600486608
    [status] => Closed
    [service_code] => 2000164-1
    [description] => Roads Maintenance / Travelled Surface / Debris or litter on the road
    [requested] => 2016-04-01 09:36:19
    [updated] => 2016-04-04 15:16:11
    [expected] => 2016-04-08 09:36:19
    [address] => WARD 19 CUMBERLAND
    [created] => 2017-03-30 06:44:43
    [scanned] => 2017-03-30 06:44:43
    [close_detected] => 2016-04-04 15:16:11
)
1