note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 72107
    [sr_id] => 201600486054
    [status] => Closed
    [service_code] => 2000081-1
    [description] => Roads Maintenance / Drain Covers on the Road / Sunken or Raised Drain
    [requested] => 2016-04-01 04:38:12
    [updated] => 2016-04-28 16:25:42
    [expected] => 2016-04-05 08:30:00
    [address] => WARD 13 RIDEAU-ROCKCLIFFE
    [created] => 2017-03-30 06:44:02
    [scanned] => 2017-03-30 06:44:02
    [close_detected] => 2016-04-28 16:25:42
)
1