note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 76692
    [sr_id] => 201600445661
    [status] => Closed
    [service_code] => 2000164-2
    [description] => Roads Maintenance / Travelled Surface / Pothole on the Road
    [requested] => 2016-03-09 18:44:11
    [updated] => 2016-03-14 11:17:14
    [expected] => 2016-03-16 08:30:00
    [address] => WARD 17 CAPITAL
    [created] => 2017-03-31 04:24:53
    [scanned] => 2017-03-31 04:24:53
    [close_detected] => 2016-03-14 11:17:14
)
1