note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 76462
    [sr_id] => 201600443598
    [status] => Closed
    [service_code] => 2000164-1
    [description] => Roads Maintenance / Travelled Surface / Snow banks are too large
    [requested] => 2016-03-09 10:00:50
    [updated] => 2016-03-14 12:16:55
    [expected] => 2016-03-16 08:30:00
    [address] => WARD 15 KITCHISSIPPI
    [created] => 2017-03-31 04:24:23
    [scanned] => 2017-03-31 04:24:23
    [close_detected] => 2016-03-14 12:16:55
)
1