note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 76396
    [sr_id] => 201600443560
    [status] => Closed
    [service_code] => 2000164-2
    [description] => Roads Maintenance / Travelled Surface / Pothole on the Road
    [requested] => 2016-03-09 09:54:39
    [updated] => 2016-03-11 07:15:34
    [expected] => 2016-03-16 09:54:39
    [address] => WARD 8 COLLEGE
    [created] => 2017-03-31 04:24:15
    [scanned] => 2017-03-31 04:24:15
    [close_detected] => 2016-03-11 07:15:34
)
1