note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 77725
    [sr_id] => 201600436836
    [status] => Closed
    [service_code] => 2000081-1
    [description] => Roads Maintenance / Drain Covers on the Road / Blocked Drain
    [requested] => 2016-03-06 20:26:16
    [updated] => 2016-03-15 08:15:42
    [expected] => 2016-03-09 08:30:00
    [address] => WARD 23 KANATA SOUTH
    [created] => 2017-03-31 05:43:19
    [scanned] => 2017-03-31 05:43:19
    [close_detected] => 2016-03-15 08:15:42
)
1