note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 79586
    [sr_id] => 201600421234
    [status] => Closed
    [service_code] => 2000157-1
    [description] => Roads Maintenance / Property damaged by city vehicle
    [requested] => 2016-02-28 17:58:51
    [updated] => 2016-03-17 15:15:56
    [expected] => 2016-03-07 08:30:00
    [address] => WARD 5 WEST CARLETON-MARCH
    [created] => 2017-03-31 09:24:12
    [scanned] => 2017-03-31 09:24:12
    [close_detected] => 2016-03-17 15:15:56
)
1