note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 86245
    [sr_id] => 201600377218
    [status] => Closed
    [service_code] => 2000164-2
    [description] => Roads Maintenance / Travelled Surface / Pothole on the Road
    [requested] => 2016-02-10 12:48:27
    [updated] => 2016-02-11 10:15:29
    [expected] => 2016-02-17 12:48:27
    [address] => WARD 19 CUMBERLAND
    [created] => 2017-04-01 04:24:11
    [scanned] => 2017-04-01 04:24:11
    [close_detected] => 2016-02-11 10:15:29
)
1