note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 87827
    [sr_id] => 201600358927
    [status] => Closed
    [service_code] => 2000164-1
    [description] => Roads Maintenance / Travelled Surface / Slippery (icy) road
    [requested] => 2016-01-29 20:05:14
    [updated] => 2016-02-03 16:15:54
    [expected] => 2016-02-05 08:30:00
    [address] => WARD 20 OSGOODE
    [created] => 2017-04-01 10:24:23
    [scanned] => 2017-04-01 10:24:23
    [close_detected] => 2016-02-03 16:15:54
)
1