note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 87745
    [sr_id] => 201600357792
    [status] => Closed
    [service_code] => 2000157-1
    [description] => Roads Maintenance / Property damaged by city vehicle
    [requested] => 2016-01-29 11:29:32
    [updated] => 2016-02-04 10:15:33
    [expected] => 2016-02-05 11:29:31
    [address] => WARD 5 WEST CARLETON-MARCH
    [created] => 2017-04-01 10:24:11
    [scanned] => 2017-04-01 10:24:11
    [close_detected] => 2016-02-04 10:15:33
)
1