note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 95740
    [sr_id] => 201501169285
    [status] => Closed
    [service_code] => 2000164-1
    [description] => Roads Maintenance / Travelled Surface / Slippery (icy) road
    [requested] => 2015-12-28 11:21:24
    [updated] => 2015-12-31 10:15:28
    [expected] => 2016-01-04 11:21:24
    [address] => WARD 23 KANATA SOUTH
    [created] => 2017-04-02 18:24:10
    [scanned] => 2017-04-02 18:24:10
    [close_detected] => 2015-12-31 10:15:28
)
1