note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 100072
    [sr_id] => 201501107678
    [status] => Closed
    [service_code] => 2000088-1
    [description] => Social Community Service / Graffiti / Offensive / City of Ottawa
    [requested] => 2015-11-18 17:32:52
    [updated] => 2015-11-20 07:15:39
    [expected] => 2015-11-27 08:30:00
    [address] => WARD 2 INNES
    [created] => 2017-04-04 04:25:25
    [scanned] => 2017-04-04 04:25:25
    [close_detected] => 2015-11-20 07:15:39
)
1