note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 100063
    [sr_id] => 201501107611
    [status] => Closed
    [service_code] => 2000157-1
    [description] => Roads Maintenance / Property damaged by city vehicle
    [requested] => 2015-11-18 16:44:32
    [updated] => 2015-11-23 13:15:48
    [expected] => 2015-11-25 16:44:32
    [address] => WARD 18 ALTA VISTA
    [created] => 2017-04-04 04:25:19
    [scanned] => 2017-04-04 04:25:19
    [close_detected] => 2015-11-23 13:15:48
)
1