note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 100036
    [sr_id] => 201501107021
    [status] => Closed
    [service_code] => 2000164-1
    [description] => Roads Maintenance / Travelled Surface / Debris or litter on the road
    [requested] => 2015-11-18 13:29:46
    [updated] => 2015-11-23 11:15:56
    [expected] => 2015-11-25 13:29:46
    [address] => WARD 14 SOMERSET
    [created] => 2017-04-04 04:25:01
    [scanned] => 2017-04-04 04:25:01
    [close_detected] => 2015-11-23 11:15:56
)
1