note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 100019
    [sr_id] => 201501106603
    [status] => Closed
    [service_code] => 2000164-1
    [description] => Roads Maintenance / Travelled Surface / Debris or litter on the road
    [requested] => 2015-11-18 11:05:53
    [updated] => 2015-11-20 12:15:35
    [expected] => 2015-11-25 08:30:00
    [address] => WARD 9 KNOXDALE-MERIVALE
    [created] => 2017-04-04 04:24:50
    [scanned] => 2017-04-04 04:24:50
    [close_detected] => 2015-11-20 12:15:35
)
1