note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 107130
    [sr_id] => 201501001695
    [status] => Closed
    [service_code] => 2000162-1
    [description] => Roads Maintenance / General Operations / Road Damaged
    [requested] => 2015-09-29 17:14:58
    [updated] => 2015-11-16 17:21:06
    [expected] => 2015-09-30 08:30:00
    [address] => WARD 12 RIDEAU-VANIER
    [created] => 2017-04-21 22:24:30
    [scanned] => 2017-04-21 22:24:30
    [close_detected] => 2015-11-16 17:21:06
)
1