note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 119494
    [sr_id] => 201500786434
    [status] => Open
    [service_code] => 2000089-1
    [description] => Social Community Service / Graffiti / Vandalism / Hydro Ottawa
    [requested] => 2015-07-12 15:17:20
    [updated] => 
    [expected] => 2015-07-22 08:30:00
    [address] => WARD 7 BAY
    [created] => 2017-04-24 20:24:14
    [scanned] => 2017-04-24 20:24:14
    [close_detected] => 
)
1