note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 119479
    [sr_id] => 201500786305
    [status] => Closed
    [service_code] => 2000164-2
    [description] => Roads Maintenance / Travelled Surface / Pothole on the Road
    [requested] => 2015-07-12 13:52:34
    [updated] => 2015-07-24 08:15:22
    [expected] => 2015-07-20 08:30:00
    [address] => WARD 17 CAPITAL
    [created] => 2017-04-24 20:24:10
    [scanned] => 2017-04-24 20:24:10
    [close_detected] => 2015-07-24 08:15:22
)
1